Privacy Policy | Brasswind

1. Introduction

Brasswind ("we", "us", "our") is a watch repair and restoration workshop located at 76 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. This Privacy Policy describes how we collect, use, store, and protect personal information provided to us through our website and in the course of our services.

We are committed to handling personal data with care. This policy applies to anyone who enquires about or uses our services, visits our website, or communicates with us by any means.

2. Data We Collect

We collect personal information in the following situations:

Enquiry forms: name, email address, and optionally phone number and message content.
Service records: when a piece is brought in for service, we may record contact details for communication and documentation purposes.
Website analytics: technical data such as page views, browser type, and approximate location may be collected via analytics services (if enabled).
Cookies: we use cookies to understand how the website is used. See our Cookie Policy for details.

We do not collect financial data. We do not store payment card information.

3. Legal Basis for Processing

We process personal data on the following legal grounds:

Consent: where you have submitted an enquiry form or agreed to cookie use.
Legitimate interest: to maintain service records, respond to communications, and improve the website.
Contract performance: where processing is necessary to carry out a service you have engaged us for.

4. How We Use Your Data

To respond to enquiries and provide information about our services.
To carry out and document watch repair and assessment work.
To communicate updates on work in progress.
To understand website usage and improve it over time.
To comply with applicable legal obligations.

We do not sell personal data. We do not use it for advertising or marketing profiling. We do not send unsolicited commercial communications.

5. Data Sharing

We do not share personal data with third parties except where necessary to operate the service — for example, website hosting providers or analytics services. These parties are required to handle data in accordance with applicable privacy law. We do not share data with other businesses for their own marketing purposes.

6. Data Retention

Enquiry data is held for up to 12 months. Service records are retained for up to five years for documentation and warranty reference purposes. Analytics data is typically retained in accordance with the service provider's settings. You may request deletion at any time (see section 9).

7. Data Protection Measures

Our website is served over HTTPS (encrypted connection).
Access to personal data held in our records is restricted to workshop staff.
We do not store sensitive personal data beyond what is needed to operate the service.
In the event of a data breach affecting personal information, we will notify affected individuals promptly and in accordance with applicable law.

8. Cookies

We use cookies to understand how our website is used. Essential cookies are necessary for basic site function. Analytics and preference cookies are optional. You can manage your preferences via our Cookie Policy page. Withdrawing consent for non-essential cookies does not affect your ability to use the site.

9. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

Right of access: to request a copy of the data we hold about you.
Right to rectification: to ask us to correct inaccurate data.
Right to erasure: to request deletion of your data, subject to legal retention obligations.
Right to data portability: to receive your data in a structured format.
Right to object: to object to processing based on legitimate interest.
Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time.
Right to lodge a complaint: with the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies before submitting personal data.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal data, please contact us so we can remove it.

12. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised date at the top. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact

For questions or requests relating to this Privacy Policy, please contact:

Brasswind
76 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand
Email: [email protected]
Phone: +66 92 618 4073